Home FAQs

Frequently Asked Questions

How many time required for KYC Verification process?

Please, kindly be informed that you can check the status of your verification request on the Verification page in your account. As soon as your request is accepted or rejected, the status of your request will change.

How can i verify my account?

Here are four steps to verify your account: Login to your account. Click on KYC Verification. In the "Verification" section click on "ID verification" Fill in the necessary fields. Please, enter correct data, exactly matching your official documents

Is Verification is necessary?

Verification is necessary for work safety, prevention of unauthorized access to the personal data and funds stored on your Merchant Hash account, and smooth withdrawal.

How can I change my account details?

After login, you can visit Setting's page to edit your details. For security reasons, we do not allow users to change their e-mail after registration. If you would like to change your e-mail, please contact our support and we will change it for you.

Can I create multiple accounts?

Yes, you can register multiple accounts from the same computer or IP address, but they cannot be your referral, If you use your referral link making a new account using same IP or System your all Accounts will suspended permanently.

How to create a personal account?

The registration process on the website is quite simple. You need to fill out the fields of the registration form, which include the name and nick-name of the user, his email address and password.

I have repeatedly lost money on investments, can I trust your company?

Customer trust and deposit protection are guaranteed by the creation of a reserve fund, which under adverse circumstances will become a source of fulfillment of our financial obligations.

Do you keep the personal data of the project participants safe?

Yes, we have taken all possible measures to protect customers' personal information from getting to third parties. We are using the strongest DDoS protection in the industry with 100% up-time guarantee. Transfer information from and to our website is real

Is your activity legal?

Merchant Hash is registered in the United Kingdom as "Merchant Hash Ltd" with a registration number of #673450366 and The legality of our company's activities can be judged by the presence of all registration documents and licenses allowing us to attract

How Does Head Crypto Trade make profit ?

Merchant Hash is mainly involved in Crypto-Assets, Trading-Assets and Digital-Assets and the most popular & lucrative cryptocurrencies in the digital world today.

Is Merchant Hash available to public?

Merchant Hash is open for public who are 18 and fulfill the legal age to take part in our program.

What is Merchant Hash?

Merchant Hash is officially registered in United Kingdom. Merchant Hash is a leading online investment platform involved in Crypto-Assets, Trading-Assets and Digital-Assets.